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Penta Laser (Wenzhou) Factory Penta Laser (Wuhan) Factory Workshop
Penta Laser has service and training centers in 35 major Chinese cities and more than 10 countries all over the world. We will reply and provide maintenance instructions to customers through telephone within two hour or send well trained service engineer to conduct on-sight service within 24 hours.
Now, we have a new research for Smart Manager 4.0 – SMART CLOUD
The new SMART CLOUD REMOTE SERVICE SYSTEM, allow the Penta Service team to have real time control of the machines all over the world.Several functions and settings can be processed by remote.
With the development of cloud computing, big data, mobile communication and other technologies, the Internet of things is becoming more and more capable of creating huge business opportunities for industrial enterprises.In order to realize the trend of The Times from "manufacturing" to "intelligent manufacturing", penta laser developed a leading maintenance system for customers.
Based on the Internet of things technology and cloud computing, we set up a remote monitoring management system based on cloud platform, to provide accurate products and business support through the remote access of data information, data analysis and processing,,control the real-time product situation, timely find product failure, enhance the service efficiency and quality.
The system characteristics
§ response time reduced by 5% - 10%.
§ troubleshooting time reduced by 10% - 10%.
§ resolution rate increase 5%.
§ customer satisfaction increase 15% - 15%.
With the establishment of remote operation and maintenance management platform, active maintenance and pre-maintenance become possible.
Penta will provide the demander with installation layout plan (including requirements for Civil engineering, electricity, use level of gas and piping.) within 15 days upon and from the date on which the bussiness contract is signed. Installation shall be carried out in user’s factory and the user must prepare enough room, power supply,ventilating system and equipment for installation. Installation will be taken charge of by extremely well
trained engineer of Penta Laser .
Training will be devided into two parts in both factories; 1 week in the Penta’s factory at first and 3
weeks in the demander’s factory later. Training is mainly about maintenance, operation, laser protecting,
cutting parameters, graphics edition, common debugging and so on. The trainees are restricted to
mechanical, electric or optic assistant engineer or engineer who can operate computer and draw with
AutoCAD. Only if they pass the testing on equipment operation, basics of laser, safty and maintenance
organized by Penta Laser they can start working.
Contact Person: Mrs. Nicole